Al Saqqaf Optics Quality Policy
Al-Saqqaf Optics embraces the highest standards of quality and excellence in all aspects of its operations, from examination and lens fitting to the provision of eyeglasses and optical products and customer service. We are committed to providing innovative optical solutions that meet the needs and expectations of our customers and contribute to improving their quality of life.
Recognizing the importance of quality in achieving our vision and goals, the senior management of Al Saqqaf Optics is committed to: -
- To fully understand and meet the needs and expectations of our customers, and strive to exceed their expectations by providing high-quality products and services.
- Building strong and sustainable relationships with our customers through effective communication and listening to their feedback and suggestions.
- Implementing a quality management system in accordance with the requirements of ISO 9001:2015, and working to continuously develop and improve it to ensure its effectiveness and efficiency.
- Measure and analyze the performance of our operations, products, and services, identify opportunities for improvement, and take appropriate corrective and preventive actions.
- Commitment to accuracy and professionalism in all our operations, from eye examinations and lens fitting, to selecting the appropriate products and providing advice and guidance to customers.
- Using the latest technologies and equipment to ensure the accuracy of examinations and the quality of services provided.
- Providing high-quality optical products from reliable suppliers, and verifying their compliance with standard standards and specifications.
- Offering a variety of eyeglasses, lenses and frames to meet different customer needs.
- Providing a safe and stimulating work environment for employees, encouraging them to develop their skills and abilities, and participating in decision-making.
- Providing the necessary training and development for employees to ensure their ability to perform their duties efficiently and effectively.
- Manage financial, human, and technical resources efficiently and effectively, ensuring the availability of the necessary resources to implement the quality management system and achieve our objectives.
- Cooperate with approved suppliers and adhere to contractual terms and conditions to ensure the quality of products and services.
- Full compliance with all local and international laws and regulations relevant to our operations.
Senior management at Al Saqqaf Optics pledges to provide the necessary resources to implement this policy, disseminate it to all employees, and ensure their understanding and compliance. It also pledges to regularly review and update this policy to ensure its continued relevance and effectiveness.
